Shipping Policy

This Shipping Policy governs the shipping and delivery of goods sold on www.floorballexel.com (the “Site”).

By making a purchase on this Site, you indicate that you have read and understand this Shipping Policy and agree to its terms.

This Shipping Policy operates in conjunction with our Site Terms and Conditions, Return/Refund Policy and Privacy Policy.

Our shipping terms are FOB by our warehouse (Boucherville, Quebec).

Delivery Address

To make purchases through www.floorballexel.com, you must have the capacity to contract, have a billing address in Canada and have your purchases shipped in a Canadian province or territory.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Delivery Methods

When you purchase goods from our Site, the goods will be delivered through an independent transport company.

Delivery Time

The buyer agrees to the delivery of the goods ordered on the delivery dates indicated on the order confirmation. Notwithstanding the foregoing, Les Entreprises Catsports Inc. will have a reasonable time to deliver said goods in the event that it is not able, for whatever reason, to comply with agreed-upon delivery dates.

Les Entreprises Catsports Inc. does not assume any responsibility for lost or delayed shipments caused by unavoidable circumstances or actions outside of its control.

Delivery Charges

For orders over $250 (at regular price – CATALOGUE price list, before applicable taxes), shipping costs are included in our prices. Combined orders are not accepted.

Additional shipping fees will be charged in the following cases:

  • On all orders under $250 before taxes, a $30 additional shipping/handling fee will be charged;
  • If our shipping costs exceed 15% of the order value before taxes, additional fees will be charged;
  • If your items are subject to a carrier weight or length surcharge, additional fees will be charged.

For customers benefiting from negotiated price lists or volume discounts, shipping costs vary according to the weight, volume and postal code of the shipment. The amount of freight charges will appear on the order confirmation and on the invoice.

If the request is made when placing the order, the buyer may come pickup their order directly from our warehouse at no extra cost, with a 48-hour notice. You must wait for our confirmation that your order is ready before showing up.

Contact

If you have any questions about your order or the delivery process, you may email us at info@catsports.com.

You can also contact us through the feedback form available on our Site.

We will answer as soon as possible after receiving your inquiry. Please note that this does not include weekends and statutory holidays.

Effective Date: September 22, 2023.